Alan Mosley, Principal Consultant

Alan J. Mosley is a dynamic, results-driven leader with over 20 years of experience in customer success, strategic operations, and data-driven decision-making within the healthcare and technology sectors. Throughout his career, he has successfully bridged the gap between IT and business operations, leveraging deep industry expertise from leadership roles at Prudential, Aetna, Cigna Healthcare, McKesson, Change Healthcare, and CAQH. His passion for data integrity, process optimization, and operational efficiency has enabled him to transform customer success functions into strategic growth engines, ensuring exceptional client retention and multimillion-dollar revenue impact. 

Alan Mosley is more than an executive; he is an innovator who envisions what’s possible and makes it happen. His ability to blend deep healthcare IT expertise with strategic leadership has cemented his reputation as a change agent in the industry. Whether navigating high-stakes negotiations, enhancing data integrity, or implementing transformative AI-driven solutions, Alan has demonstrated time and again that customer success is not just a function, it’s a growth strategy. His leadership continues to inspire organizations to think bigger, execute smarter, and redefine what’s possible in customer success and healthcare IT.